Data and imports
Missing accounts and duplicate transactions
Check bank selection, account mapping and repeated entries.
Is the account missing from the bank selection?
Check access to the account in your banking app. If the bank does not offer it during consent, contact the bank. Repeatedly disconnecting does not guarantee it will appear.
I selected the account, but it is missing in Finance Ledger?
Check available accounts in Bank connections and the local account each maps to. If it is still missing after renewing access, contact support to check Enable Banking. Do not delete imported history as a first step.
Does one purchase appear twice?
Compare date, amount, merchant, bank reference and account with the statement. The same amount alone does not prove a duplicate. If the same transaction appears on two cards or after both file and bank imports, ask support to investigate.
What should I send support?
Email support@financeledger.io with the bank, attempt time, error text and last four account characters. For a duplicate, add the date, amount and reference. Do not send passwords, verification codes or API keys.
Finance Ledger presents insights based on entered data and does not provide investment, credit or tax advice.